INSTORE POLICY


Our instore policy differs from our online policy.  Please be aware that
we offer a 14 day exchange or 30 day credit note from the date of
purchase.  Items will be accepted with a proof of receipt. Items
must be unworn with labels attached.


ONLINE POLICY


We constantly strive to ensure that the products we bring to your 
door are of the highest quality. However if, for any reason, you wish
to return your purchase, we will refund or exchange items that are
sent back to us within 7 days of you receiving them – all we ask is
that you return items in a saleable condition, unworn, with the original
packaging and labelling intact. Although we are not able to refund
P&P charges or returns postage, Please note that we advise you to
obtain proof of posting (free from your Post Office) or preferably
recorded post as unfortunately we cannot be responsible for returns.


EXCEPTIONS


We are sure you understand that safety and hygiene considerations
prohibit us from exchanging certain items within our range. This will
be clearly stated within the product descriptions. Customer service is
of premier importance to us at Buba London . The confidence you
have in us and the service we provide is our main priority. We believe
our returns policy is extremely fair and open, however, there are
some stipulations that we make in the interest of efficiency: On sale
items we reserve the right to charge postage on exchanges.


RETURNS


In the event of refunded return, we require that you return the new
and unused goods to us with all the original labelling attached within
7 days (UK), 14 Days (International) of receiving the goods. New and
unused means there are no marks on the item or wear on the tags
and the item has been returned to us in saleable condition. Buba
London will not accept returns for any non-faulty items that have
been worn, washed and/or tags removed. Upon receipt of an order, if
any item has been received with no tags, customers should notify us
(by email) on the same day if they wish to return. We strongly advise
all customers to check garments thoroughly upon delivery before
removing any attached tags.

Made to order products including Buba London bags and jewellery are non-returnable.

For hygiene purposes, returns/exchanges on earrings swimwear cannot be
accepted. Please note, Buba London cannot refund shipping and/or delivery
charges whether they be within the UK or abroad. We ask that all
International customers are aware that all international customs
duties and sales taxes cannot be refunded. All items purchased on
the Buba London web site must be returned to our store at the
responsibility of the sender. Buba London can not be held
responsible for items lost or delayed when being returned.

EXCHANGE


In the event of an exchange, items are subject to product availability
and the customer will incur any shipping costs for returning items to
be exchanged. We can only exchange an item for a different size,
style, and colour subject to our stock availability. All exchange
enquiries can be made by contacting buba@bubalondon.com with
‘EXCHANGE’ in your subject heading. Exchanged items can only be
dispatched after the returned goods have been received.


HOW TO PROCEED WITH RETURN/EXCHANGE


Please send us the item as described below. If you would like to
exchange you may telephone one of our advisors who will assist you
in an alternative size or style. Exchanges will be subject to our stock
availability. Securely wrap and package the item and return enclosing
the returns card which you will receive with the package with a brief
reason for the return and send to our depot. Please send your return
or exchange to: Buba 48 Bridge Road East Molesy, Hampton
Court Village, Kt8 9ha . We recommend that you send all items
insured and/or registered when sent by post as we cannot take
responsibility for package’s which we do not ship ourselves.


RECEIVING A REFUND


Once your package has been returned to us within the above stated
timeframe unless otherwise authorized by the Buba London store, we
will begin to process your refund request. Each item will be checked
and once verified your refund will be processed in the original
payment format. All undamaged, correctly returned products will be
credited to the original purchasers credit card including VAT for all
EU country customer excluding shipping charges. You will be notified
via email to the address listed on your account when this transaction
has taken place. Please note that your banking institution may
require additional days to process and post this transaction to your
account once they have received the information from Buba London.
 
Please note: If we receive your return in a condition which we feel is
not fit for exchange or refund we shall get in touch with you. Buba
London reserves the right to refuse a return or exchange for any item
sent back in a condition where the item has been used or damaged.
Only items that Buba London can confirm as new and unused will be
eligible for a return or exchange, so that they have reached our
returns department within the time frame outlined above (unless
otherwise organized). Buba London will not accept returns or
exchanged goods for any non-faulty items that have been worn,
 washed or with tag’s removed. We will not refund or exchange item’s
which we believe fail to meet the standards explained above.